Terms & Conditions
Transparent policies for a trusted experience. Last Updated: October 2025
Welcome to Fresh Dhara! These Terms and Conditions govern your use of our website, mobile applications, and services. By accessing or using Fresh Dhara, you agree to comply with and be bound by these Terms.
1. Account Registration
To use most features of our service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2. Ordering and Delivery
All orders are subject to availability and confirmation of the order price. Delivery times are estimates and may vary due to weather, traffic, or vendor preparation times. Fresh Dhara is not responsible for delayed deliveries caused by factors outside our direct control.
3. Pricing and Payments
- Prices for products and delivery fees are subject to change without notice.
- We reserve the right to refuse any order you place with us.
- Payments are processed securely via third-party gateways. We do not store your raw credit card information.
4. Cancellations and Refunds
Orders can only be cancelled within a short window before the vendor begins preparation. Once an order is being prepared, it cannot be cancelled. Refunds are issued on a case-by-case basis at the sole discretion of the Fresh Dhara support team.
5. Limitation of Liability
In no event shall Fresh Dhara, its directors, employees, partners, or agents, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
6. Contact Information
If you have any questions about these Terms, please contact us at Support.